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Creston post office receives excellent service award

Published: Friday, July 25, 2014 11:27 a.m. CST • Updated: Friday, July 25, 2014 11:48 a.m. CST
Caption
From left, are Denise Case, manager of area seven postal operations; Herzberg, Creston postmaster; Kris Ogburn, custodian; Angie McVay, clerk; Bob McKee, clerk; Mary Tucker, clerk; and Jim Herrmann, district manager for Hawkeye Postal District.

Employees at Creston Post Office and larger postal district received an award for excellent service and upkeep Thursday morning.

Creston Post Office is one of only three post offices in the United States to earn more than 30 100 percent scores through the United States Postal Service’s mystery shoppers since 2011.

Among other criteria, these mystery shoppers judge each post office on customer service, procedure by clerks and appearance in the lobby.

“We have an experienced, diligent staff that ask the right questions and deliver great customer service,” said Creston Postmaster Kevin Herzberg. “I couldn’t be more proud them.”

In the picture, from left, are Denise Case, manager of area seven postal operations; Herzberg, Creston postmaster; Kris Ogburn, custodian; Angie McVay, clerk; Bob McKee, clerk; Mary Tucker, clerk; and Jim Herrmann, district manager for Hawkeye Postal District.

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